Shipping Policy
Shipping Policy
Last Updated: September 8, 2026
At Ordenivo, we understand the anticipation of receiving a new style. We take reasonable care with order preparation, packaging, and shipping coordination so that every Ordenivo order can reach you safely and efficiently.
Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.
Brand: Ordenivo
Legal Entity: Sichuan Xinshun Kang Health Technology Co., Ltd.
Registered Address: No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City
Email: service@ordenivo.com
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time and does not include weekends or applicable public holidays.
Orders may require additional:
- Payment verification
- Address verification
- Fraud-prevention review
- Security checks
Changes or Cancellations
If you need to change or cancel an order, please contact:
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once fulfillment or dispatch has begun.
2. Shipping Times
United States
For eligible orders delivered to the United States:
Standard Shipping: approximately 5–12 business days after dispatch
This does not include the separate 1–3 business day processing period.
Processing: 1–3 business days
Standard Delivery: approximately 5–12 business days after dispatch
Delivery estimates are provided for reference and are not guaranteed arrival dates unless expressly stated otherwise.
3. Shipping Rates & Free Shipping
Eligible orders of $49 USD or more qualify for free standard shipping, subject to applicable destination and product restrictions.
For orders below $49 USD, available shipping rates are displayed during checkout.
Rates may depend on:
- Destination
- Shipping method
- Package size or weight
- Carrier requirements
The final shipping charge shown at checkout will apply.
4. Countries & Regions We Ship To
Ordenivo currently supports standard shipping to eligible addresses within the United States.
Shipping may also be available to additional countries or regions.
The current availability is determined by the country/region selector and shipping methods displayed during checkout.
A destination is considered supported when:
- The destination can be selected during checkout
- At least one shipping option is available for the entered address
If no shipping method is available, Ordenivo currently does not offer delivery to that destination.
5. International Delivery
International delivery times may depend on:
- Destination
- Customs clearance
- Local carriers
- Holidays
- Import requirements
- Transportation conditions
The available shipping service and estimated delivery time will be displayed during checkout where applicable.
International estimates do not include the separate 1–3 business day processing period.
6. Order Tracking
Once your order has been dispatched, a tracking number or tracking link will normally be sent to the email address provided during checkout.
Tracking information may take some time to become active after the carrier receives the package.
Multiple Packages
Some orders may be divided into multiple packages.
In this situation:
- You may receive multiple tracking numbers
- Packages may travel separately
- Packages may arrive on different dates
7. Damaged, Defective, Missing or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If your order:
- Arrives damaged
- Contains a defective product
- Is missing an item
- Contains the incorrect product
Contact service@ordenivo.com, preferably within 48 hours of delivery where reasonably possible.
Please provide:
- Order number
- Description of the issue
- Photographs of the wig or product
- Photographs showing the issue
- Photographs of packaging
- Shipping-label photographs where relevant
Please retain the product and packaging until we provide further instructions.
After review, an appropriate solution may include:
- Replacement
- Refund
- Another suitable remedy
The 48-hour request does not restrict mandatory consumer rights.
8. Shipping Delays
Delivery may occasionally be affected by:
- Severe weather
- Customs inspections
- Carrier disruptions
- Peak shopping periods
- Transportation delays
- Public holidays
- Circumstances outside our reasonable control
If tracking stops updating or the estimated delivery period has passed, contact:
9. Packages Marked as Delivered
If tracking shows delivered but you cannot locate the package, first check:
- Delivery area
- Household members
- Neighbors
- Reception or building management
- Parcel lockers
- Safe-drop locations
- Carrier delivery notices
If it remains missing, contact the carrier and then contact service@ordenivo.com.
10. Returned-to-Sender Packages
Packages may be returned because of:
- Incomplete or incorrect addresses
- Unclaimed shipments
- Failed delivery attempts
- Refusal of delivery
- Unpaid customs charges
- Carrier restrictions
If your package is returned, we will review available reshipment or refund options.
Additional shipping charges may apply where permitted by law if the return was caused by incorrect information supplied by the customer or failure to receive the shipment.
11. Delivery Address
Please review your delivery details carefully, including:
- Recipient name
- Street address
- Apartment or unit
- City
- State or region
- ZIP/postal code
- Country
- Phone number
- Email address
After dispatch, address changes may not be possible.
Contact service@ordenivo.com as soon as possible if you notice an error.
12. P.O. Boxes
Some carriers may be unable to deliver certain packages to P.O. Boxes.
Where possible, supported delivery methods will be shown during checkout.
A complete residential or business street address is recommended.
13. Customs, Duties & Import Charges
International shipments may be subject to:
- Customs inspections
- Import duties
- Import taxes
- VAT
- Customs-processing fees
- Brokerage charges
- Other destination-country charges
Unless expressly included or collected during checkout, the recipient may be responsible for these charges.
Ordenivo does not control customs-processing times or third-party fees.
14. Risk of Loss & Delivery
Responsibility for loss or damage during transportation will be determined according to applicable law and the circumstances of the shipment.
Nothing in this Shipping Policy transfers risk to a customer earlier than permitted under mandatory consumer-protection laws.
If your shipment is lost or materially damaged, contact:
15. Customer Support Hours
Email: service@ordenivo.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST / UTC+8)
16. Related Policies
This Shipping Policy should be read together with our:
- Terms of Service
- Refund Policy
- Privacy Notice
Mandatory consumer law will prevail where applicable.
Contact Us
Brand: Ordenivo
Legal Entity: Sichuan Xinshun Kang Health Technology Co., Ltd.
Registered Address: No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City
Email: service@ordenivo.com
Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.
Ordenivo — Your style, delivered with care.