Contact Us

Last Updated: September 8, 2026

We Are Here to Help

At Ordenivo, we believe thoughtful customer support is an important part of a trusted shopping experience.

Whether you have a question about your order, need help choosing or caring for a human hair wig, need assistance with shipping or returns, or simply want to share feedback, our customer care team is here to help.

Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.

How to Reach Us

Email Us

For questions about:

• Orders
• Product information
• Wig styles and textures
• Sizing and fit
• Shipping and tracking
• Returns and refunds
• Wig care and maintenance
• Styling guidance
• Collaborations
• General inquiries

Please contact us at:

Email: service@ordenivo.com

Our customer care team typically responds within 24 hours on business days.

Online Contact Form

You may also contact us through the Get in Touch form available on this page.

You can provide:

• Your name
• Email address
• Phone number
• Message or inquiry

For order-related questions, please include your order number so our team can assist you more efficiently.

Please do not submit passwords, login credentials, or complete payment-card information through the contact form.

Quick Assistance

Track Your Order

Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

If your tracking information has stopped updating or your estimated delivery period has passed, please contact us.

Returns & Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.

Because wigs are personal-wear products, return eligibility depends on the condition of the product.

Before sending a return, please contact our customer care team to receive:

• Return authorization
• The applicable return-processing address
• Return instructions

For voluntary returns, products should generally remain:

• Unworn except for reasonable inspection where permitted
• Unwashed
• Uncut
• Undyed
• Unbleached
• Free from styling products
• Free from odors and cosmetic residue
• With lace uncut and unaltered where applicable
• With original packaging, tags, accessories, and included components where applicable

Please do not send products directly to our registered company address unless Ordenivo customer service specifically instructs you to do so.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs showing the issue
• Photographs of the packaging
• The shipping label where relevant

Our team will review the issue and provide an appropriate solution.

Wig Care & Product Use

If you need help using, styling, or caring for an Ordenivo human hair wig, glueless wig, lace front style, or related product, our team can assist with:

• Wig installation
• Glueless fit
• Lace care
• Hairline care
• Washing and conditioning
• Detangling
• Heat styling
• Storage
• Sizing and adjustment
• General product information

For product-specific information, please also refer to the applicable product page and our FAQ.

Sizing & Fit Assistance

If you are unsure about wig fit or cap sizing, please review the sizing information on the applicable product page before ordering.

If you need additional assistance, contact our customer care team before completing your purchase.

Fit may vary depending on:

• Head circumference
• Head shape
• Natural hair volume
• Protective styling underneath the wig
• Individual comfort preference

Hair Texture & Styling Questions

Human hair wigs may respond differently depending on the original texture, styling method, humidity, products used, heat exposure, and maintenance routine.

If you have questions about maintaining a specific Ordenivo style, please provide the product name or order number when contacting us.

Company Information

Brand: Ordenivo
Legal Entity: Sichuan Xinshun Kang Health Technology Co., Ltd.
Registered Address: No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City
Email: service@ordenivo.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST / UTC+8)

Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.

Stay Connected

We would love to see how Ordenivo becomes part of your everyday style.

Follow Ordenivo for new collections, styling inspiration, wig-care guidance, texture stories, and brand updates.

Ordenivo — Quiet Luxury, Worn Naturally.