FAQ
FAQ
Last Updated: September 8, 2026
At Ordenivo, we create refined human hair wigs designed to make beautiful, natural-looking hair easier to wear every day.
Our collection focuses on effortless styling, natural movement, comfortable wear, realistic hairlines, and modern glueless construction — giving you the freedom to change your look without complicated installation.
If your question is not answered below, our customer care team will be happy to assist you.
Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd. The company is responsible for product sales, order processing, shipping support, returns, refunds, and customer service conducted through the Ordenivo online store.
Brand: Ordenivo
Legal Entity: Sichuan Xinshun Kang Health Technology Co., Ltd.
Registered Address: No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City
Email: service@ordenivo.com
Human Hair Wigs
Q: What kind of wigs does Ordenivo offer?
A: Ordenivo specializes in modern human hair wigs designed for natural appearance, comfortable wear, and easy everyday styling.
Depending on the individual style, features may include:
- Human hair construction
- Glueless installation
- Lace front construction
- Pre-plucked hairlines
- Adjustable internal straps
- Natural-looking parting areas
- Lightweight cap construction
- Straight, bob, wave, curl, or textured styles
Each wig is designed differently, so please refer to the applicable product page for the exact texture, length, lace construction, cap details, and styling features.
Q: Are Ordenivo wigs made from human hair?
A: Ordenivo human hair wig styles are made with human hair as specified on the applicable product page.
Human hair provides natural movement and allows the hair to behave more like naturally growing hair than conventional synthetic fibers.
Because individual products may vary, always review the specific product description before purchasing.
Q: What does “glueless” mean?
A: A glueless wig is designed to be worn securely without requiring traditional wig adhesive for normal use.
Depending on the style, Ordenivo glueless wigs may include features such as:
- Adjustable straps
- Internal combs or securing elements
- Flexible cap construction
- Lace designed to sit closely against the hairline
Fit may vary depending on individual head shape, head circumference, natural hair preparation, and how the wig is adjusted.
Q: What is a lace front wig?
A: A lace front wig features a fine lace section along the front hairline.
Hair is individually positioned through the lace to help create a softer and more natural-looking transition between the wig and your skin.
The appearance of lace may vary depending on lighting, skin tone, installation method, lace color, and styling.
Q: What does “pre-plucked” mean?
A: A pre-plucked hairline has been prepared with varying hair density around the front area to create a softer, more natural-looking hairline.
This can reduce the amount of customization some customers choose to perform before wearing the wig.
However, additional customization is optional and depends on your preferred look.
Hair Texture & Appearance
Q: Will my wig look exactly like the product photos?
A: Product photography is intended to represent the overall style, texture, length, color, and appearance of the wig as accurately as reasonably possible.
However, slight differences may occur because human hair is a natural material.
Appearance may also vary depending on:
- Styling
- Washing
- Brushing
- Lighting
- Screen display settings
- Hair density
- Head shape
- Parting position
- Individual installation
Natural variation in strand direction, wave pattern, curl definition, or texture is not necessarily a defect.
Q: Why does my wig look different after unpacking?
A: During packaging and transportation, hair may become compressed, flattened, or slightly displaced.
After receiving your wig, gently shake it, finger-comb it, or carefully style it to help restore its intended shape and movement.
For curly or wavy styles, allowing the hair to settle after unpacking can also help the texture return to a more natural appearance.
Q: Will the wave or curl pattern remain exactly the same?
A: Human hair texture may gradually change with washing, brushing, heat styling, humidity, products, and regular wear.
Wavy and curly styles may require occasional restyling to maintain their original definition.
Sizing & Fit
Q: How do I know whether an Ordenivo wig will fit me?
A: Please review the cap-size information provided on the applicable product page before ordering.
Many Ordenivo glueless wigs include adjustable internal features that allow the fit to be tightened or loosened within the available adjustment range.
Fit can vary according to:
- Head circumference
- Head shape
- Natural hair volume
- Braid or protective-style thickness
- Personal comfort preference
Q: Can I adjust the wig myself?
A: Yes.
Where adjustable straps are included, you can normally modify the internal fit before wearing the wig.
Adjust gradually and avoid excessive tension.
The wig should feel secure without causing unnecessary pressure or discomfort.
Wearing Your Wig
Q: Do I need glue to wear my Ordenivo wig?
A: Glueless Ordenivo styles are designed so that adhesive is generally not required for normal wear when properly fitted.
Some customers may still choose to use optional styling products or adhesive depending on their preferred installation method.
Always follow product instructions and use any third-party adhesive or styling product according to its manufacturer's directions.
Q: Can beginners wear Ordenivo wigs?
A: Yes.
Our glueless styles are designed with straightforward everyday wear in mind and can be suitable for customers who prefer a simpler installation process.
A pre-plucked hairline, adjustable fit, and ready-to-style construction can help reduce preparation compared with more complex wig installation methods.
Q: How should I prepare my natural hair before wearing a wig?
A: Keep your natural hair as flat and evenly distributed as reasonably possible underneath the wig.
Depending on your hair length and texture, common preparation methods may include:
- Flat braids
- Low-profile twists
- A wig cap
- Carefully securing the natural hair close to the scalp
Avoid creating large or uneven areas underneath the cap, as these may affect the wig's fit and appearance.
Styling
Q: Can I heat-style my Ordenivo human hair wig?
A: Human hair wigs can generally be styled using appropriate heated styling tools.
To help protect the hair:
- Use moderate temperatures
- Apply a suitable heat-protectant product
- Avoid repeatedly applying excessive heat to the same area
- Allow the hair to cool before further manipulation
Frequent or excessive heat can gradually reduce softness, moisture, and overall lifespan.
Q: Can I straighten a wavy or curly wig?
A: Human hair textures may generally be restyled.
However, repeatedly changing between straight, wavy, and curly styles may gradually alter the original texture.
For wigs purchased primarily for their wave or curl pattern, gentler styling may help preserve the original appearance for longer.
Q: Can I curl a straight wig?
A: Yes, human hair wigs can generally be curled using appropriate styling methods.
Curl retention may vary depending on the hair, styling temperature, products used, humidity, and environmental conditions.
Q: Can I cut or trim my wig?
A: Yes.
A human hair wig may generally be trimmed or professionally customized.
However, cutting, thinning, coloring, bleaching, chemically processing, or permanently altering a wig is performed at your own discretion.
Altered products may no longer qualify for a voluntary return.
Coloring & Chemical Processing
Q: Can Ordenivo wigs be dyed?
A: Human hair may generally accept professional hair-coloring products.
However, coloring results can vary depending on:
- The original hair color
- Previous processing
- Dye formulation
- Developer strength
- Processing time
- Hair condition
Coloring, bleaching, perming, relaxing, or chemically processing the hair may affect softness, texture, strength, or lifespan.
For significant color changes, professional assistance is recommended.
Q: Can I bleach my wig?
A: Bleaching can place considerable stress on human hair.
While some customers may choose to lighten their wigs, bleaching can increase dryness, breakage, shedding, or texture changes.
Any chemical modification is undertaken at the customer's discretion and may affect return eligibility.
Washing & Care
Q: How should I wash my Ordenivo wig?
A: Wash your wig gently using products suitable for human hair.
A general care routine is:
- Carefully detangle the hair before washing.
- Use lukewarm water.
- Apply a small amount of gentle shampoo.
- Clean the hair using downward motions rather than aggressive rubbing.
- Rinse thoroughly.
- Apply conditioner through the lengths and ends.
- Rinse carefully.
- Gently remove excess water with a towel.
- Allow the wig to air dry where reasonably possible.
Avoid twisting, wringing, or aggressively rubbing the hair.
Q: How often should I wash my wig?
A: Washing frequency depends on how often the wig is worn and the amount of styling product, perspiration, environmental exposure, and oil buildup.
A wig does not necessarily need to be washed after every wear.
Excessive washing can contribute to dryness and may reduce the usable lifespan of the hair.
Q: What products should I use?
A: Use gentle products suitable for human hair.
Heavy oils, excessive styling sprays, waxes, and product buildup may weigh the hair down or alter the texture.
For lace areas, avoid aggressive rubbing or heavy product accumulation around the knots and hairline.
Q: How should I brush or detangle my wig?
A: Work gently from the ends upward toward the roots.
Use your fingers, a wide-tooth comb, or another suitable detangling tool depending on the texture.
For curly or highly textured styles, excessive dry brushing may disrupt the curl pattern.
Q: How should I store my wig?
A: When the wig is not being worn:
- Make sure it is clean and fully dry
- Gently detangle it
- Store it on a suitable wig stand or in appropriate packaging
- Keep it away from excessive heat and humidity
- Avoid crushing or folding the lace unnecessarily
Shedding & Tangling
Q: Is some shedding normal?
A: A small amount of shedding can occur with human hair wigs, particularly during washing, brushing, styling, or the first few wears.
Because strands are individually secured within the wig construction, occasional loose hairs do not necessarily indicate a defect.
To help reduce unnecessary shedding:
- Avoid pulling aggressively
- Detangle gently
- Minimize excessive tension around the lace
- Avoid repeatedly scratching the cap
- Follow appropriate washing and care practices
Q: Can human hair wigs tangle?
A: Yes.
Like naturally growing human hair, wig hair can tangle due to friction, dryness, wind, clothing, sleeping, styling products, or inadequate maintenance.
Longer lengths may require more frequent detangling than shorter styles.
Regular conditioning and gentle maintenance can help reduce tangling.
Hairline & Lace Care
Q: How should I care for the lace?
A: Lace is a delicate material and should be handled carefully.
Avoid:
- Pulling the lace aggressively
- Scratching the lace with fingernails
- Brushing forcefully across the hairline
- Applying excessive tension
- Using harsh chemicals near the lace
When adjusting or removing the wig, handle the lace gently to help preserve its structure.
Q: Can I cut the lace myself?
A: If a particular wig includes lace that requires trimming, it may be customized carefully before wear.
Because trimmed lace cannot be restored to its original condition, we recommend reviewing the fit and product carefully before cutting or permanently modifying it.
Products with cut or altered lace may no longer qualify for voluntary return.
Orders & Shipping
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Q: How long does shipping take?
A: For eligible orders delivered to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
Order Processing: 1–3 business days
United States Standard Delivery: approximately 5–12 business days after dispatch
Delivery estimates are not guaranteed arrival dates and may be affected by:
- Carrier conditions
- Customs procedures
- Weather
- Public holidays
- Peak shopping periods
- Address issues
- Other circumstances outside our reasonable control
Q: Do you offer free shipping?
A: Eligible orders of $49 USD or more qualify for free standard shipping, subject to applicable destination and product restrictions.
For orders below $49 USD, available shipping rates are displayed during checkout.
Q: Do you ship internationally?
A: Ordenivo may support shipping to additional countries and regions where delivery options are available.
The most current shipping availability is determined during checkout.
A destination is currently supported when:
- Your country or region can be selected
- At least one shipping method is available for your delivery address
Ordenivo currently supports shipping to that destination for the applicable order.
If your location cannot be selected or no shipping method is available, we currently do not offer delivery to that address.
Q: How can I track my order?
A: Once your order has been dispatched, a tracking number or tracking link will normally be sent to the email address provided during checkout.
Tracking information may require some time to become active after the carrier receives your package.
Damaged, Missing or Incorrect Orders
Q: What should I do if my order arrives damaged or incorrect?
A: Please inspect your order as soon as reasonably possible after delivery.
If your Ordenivo order arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
- Significantly different from the item ordered
Please contact:
Preferably within 48 hours of delivery where reasonably possible.
Please include:
- Your order number
- Clear photographs of the product
- Photographs showing the problem
- Photographs of the packaging
- The shipping label where relevant
Our customer care team will review the situation and provide an appropriate solution.
The request to contact us within 48 hours does not limit any statutory rights or remedies available under applicable law.
Returns & Exchanges
Q: Can I return my Ordenivo wig if it does not meet my expectations?
A: Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.
Because wigs are personal-wear products, voluntary returns must meet applicable hygiene and product-condition requirements.
For a voluntary return, the wig should generally be:
- Unworn other than reasonable inspection where permitted
- Unwashed
- Uncut
- Undyed
- Unbleached
- Chemically unprocessed
- Free from styling products
- Free from odors, fragrance, smoke, or cosmetic residue
- Free from excessive tangling or damage
- With lace uncut and unaltered where applicable
- With the original hairline and cap construction unchanged
- Returned with applicable original packaging, tags, accessories, and included components
Please contact us before sending any return.
Q: Can I try the wig on before deciding whether to keep it?
A: You may carefully inspect the wig and assess its general fit in a manner consistent with applicable hygiene requirements.
Do not:
- Cut the lace
- Apply adhesive
- Apply styling products
- Wash the wig
- Cut the hair
- Dye or bleach the hair
- Permanently alter the parting
- Remove or alter product-identification tags where applicable
- Otherwise materially change the product
These conditions apply if you may wish to return the product.
Q: Where do I send my return?
A: Approved returns must be sent to the authorized return-processing address provided by Ordenivo customer service.
Return Country/Region: China
The authorized return-processing warehouse address may be different from Ordenivo's registered company address.
Do not send products directly to:
No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City
unless Ordenivo customer service specifically instructs you to do so.
Please contact service@ordenivo.com before returning any product.
Q: Can I exchange my wig for another style, texture, length, or color?
A: Please contact our customer care team.
Depending on availability and the circumstances, we may assist you with returning an eligible original product and placing a new order for another style, texture, length, or color.
Payments
Q: What payment methods are available?
A: Available payment methods are displayed during checkout and may vary according to your location and the payment services currently supported by the Ordenivo online store.
Payments are processed through applicable third-party payment service providers.
Q: Is my payment information secure?
A: Payment transactions are handled through applicable third-party payment providers using their own security systems and practices.
Ordenivo does not directly store complete payment-card information on its own servers where payment processing is handled by those third-party providers.
Product Lifespan
Q: How long will my Ordenivo wig last?
A: The lifespan of a human hair wig varies considerably and cannot be guaranteed for a specific period.
Longevity depends on factors such as:
- Frequency of wear
- Washing frequency
- Heat styling
- Chemical processing
- Coloring or bleaching
- Detangling technique
- Products used
- Storage
- Environmental conditions
- General maintenance
Gentle care and reduced exposure to excessive heat or chemical processing may help preserve the wig's appearance and condition.
Customer Support
Q: How can I contact Ordenivo?
A: You can contact our customer care team through:
Email: service@ordenivo.com
Online Contact Form: Available on our Contact Us page
Support Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (CST / UTC+8)
Our team typically responds to email inquiries within 24 hours on business days.
Still Have Questions?
If your question is not answered above, please contact us:
Brand: Ordenivo
Legal Entity: Sichuan Xinshun Kang Health Technology Co., Ltd.
Registered Address: No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City
Email: service@ordenivo.com
Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.