Privacy Notice
<h1><strong>Privacy Notice</strong></h1>
<p>
<strong>Effective Date: September 8, 2026</strong><br>
<strong>Last Updated: September 8, 2026</strong>
</p>
<p>
At <strong>Ordenivo</strong>, we understand that trust is an important part of every customer relationship. This Privacy Notice explains how personal information may be collected, used, disclosed, retained, and protected when you visit the Ordenivo online store, create an account, place an order, contact us, or otherwise interact with our services.
</p>
<p>
<strong>Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.</strong>, which is responsible for processing personal information associated with the Ordenivo online store as described in this Privacy Notice and applicable law.
</p>
<p>
<strong>Brand:</strong> Ordenivo<br>
<strong>Legal Entity / Data Controller:</strong> Sichuan Xinshun Kang Health Technology Co., Ltd.<br>
<strong>Registered Address:</strong> No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City<br>
<strong>Privacy Contact:</strong> <a href="mailto:service@ordenivo.com">service@ordenivo.com</a>
</p>
<hr>
<h2><strong>1. Personal Information We Collect</strong></h2>
<p>
Depending on how you interact with Ordenivo, we may collect categories of personal information including:
</p>
<h3><strong>Identity & Contact Information</strong></h3>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Name</li>
<li style="margin:0 0 4px 0;">Billing address</li>
<li style="margin:0 0 4px 0;">Shipping address</li>
<li style="margin:0 0 4px 0;">Email address</li>
<li style="margin:0 0 4px 0;">Telephone number</li>
<li style="margin:0;">Account contact information</li>
</ul>
<h3><strong>Order & Transaction Information</strong></h3>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Wigs or products purchased</li>
<li style="margin:0 0 4px 0;">Order number</li>
<li style="margin:0 0 4px 0;">Order status</li>
<li style="margin:0 0 4px 0;">Shipping information</li>
<li style="margin:0 0 4px 0;">Returns and refunds</li>
<li style="margin:0 0 4px 0;">Transaction details</li>
<li style="margin:0;">Customer-service records</li>
</ul>
<h3><strong>Payment Information</strong></h3>
<p>
Payments are processed through third-party payment providers.
</p>
<p>
Depending on your payment method, those providers may process:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Payment-card details</li>
<li style="margin:0 0 4px 0;">Billing information</li>
<li style="margin:0 0 4px 0;">Authorization information</li>
<li style="margin:0;">Transaction identifiers</li>
</ul>
<p>
Ordenivo does not directly store complete payment-card information where it is processed by third-party providers.
</p>
<h3><strong>Account Information</strong></h3>
<p>This may include:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Login-related information</li>
<li style="margin:0 0 4px 0;">Saved addresses</li>
<li style="margin:0 0 4px 0;">Order history</li>
<li style="margin:0 0 4px 0;">Account preferences</li>
<li style="margin:0;">Communication preferences</li>
</ul>
<h3><strong>Device & Usage Information</strong></h3>
<p>This may include:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">IP address</li>
<li style="margin:0 0 4px 0;">Browser type</li>
<li style="margin:0 0 4px 0;">Device type</li>
<li style="margin:0 0 4px 0;">Operating system</li>
<li style="margin:0 0 4px 0;">Approximate location derived from IP address</li>
<li style="margin:0 0 4px 0;">Pages viewed</li>
<li style="margin:0 0 4px 0;">Referring pages</li>
<li style="margin:0 0 4px 0;">Browsing activity</li>
<li style="margin:0 0 4px 0;">Site interactions</li>
<li style="margin:0;">Cookie or similar identifiers</li>
</ul>
<h3><strong>Shopping & Preference Information</strong></h3>
<p>We may collect information concerning:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Products viewed</li>
<li style="margin:0 0 4px 0;">Items added to cart</li>
<li style="margin:0 0 4px 0;">Purchases</li>
<li style="margin:0 0 4px 0;">Saved products</li>
<li style="margin:0 0 4px 0;">Browsing patterns</li>
<li style="margin:0;">Interests inferred from Site interactions</li>
</ul>
<h3><strong>Communications</strong></h3>
<p>If you contact us, we may collect information in:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Emails</li>
<li style="margin:0 0 4px 0;">Support requests</li>
<li style="margin:0 0 4px 0;">Contact forms</li>
<li style="margin:0 0 4px 0;">Return or refund requests</li>
<li style="margin:0;">Other customer-service communications</li>
</ul>
<hr>
<h2><strong>2. How We Use Personal Information</strong></h2>
<p>
We may use personal information for:
</p>
<h3><strong>Order Fulfillment</strong></h3>
<p>To:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Process orders</li>
<li style="margin:0 0 4px 0;">Arrange payment</li>
<li style="margin:0 0 4px 0;">Coordinate fulfillment</li>
<li style="margin:0 0 4px 0;">Provide shipping and tracking information</li>
<li style="margin:0 0 4px 0;">Manage returns and refunds</li>
<li style="margin:0;">Communicate about purchases</li>
</ul>
<h3><strong>Customer Service</strong></h3>
<p>To:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Answer questions</li>
<li style="margin:0 0 4px 0;">Provide wig and product support</li>
<li style="margin:0 0 4px 0;">Assist with orders</li>
<li style="margin:0 0 4px 0;">Resolve delivery issues</li>
<li style="margin:0 0 4px 0;">Process returns</li>
<li style="margin:0;">Handle customer requests</li>
</ul>
<h3><strong>Account Administration</strong></h3>
<p>To:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Create and manage accounts</li>
<li style="margin:0 0 4px 0;">Authenticate users</li>
<li style="margin:0 0 4px 0;">Remember preferences</li>
<li style="margin:0;">Provide account functionality</li>
</ul>
<h3><strong>Website Operation & Improvement</strong></h3>
<p>To:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Operate the Site</li>
<li style="margin:0 0 4px 0;">Maintain functionality</li>
<li style="margin:0 0 4px 0;">Improve navigation and performance</li>
<li style="margin:0 0 4px 0;">Analyze Site usage</li>
<li style="margin:0 0 4px 0;">Diagnose technical issues</li>
<li style="margin:0;">Improve services</li>
</ul>
<h3><strong>Marketing & Communications</strong></h3>
<p>
Where legally permitted, we may:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Send promotional emails</li>
<li style="margin:0 0 4px 0;">Announce new wigs or collections</li>
<li style="margin:0 0 4px 0;">Communicate offers</li>
<li style="margin:0 0 4px 0;">Personalize marketing</li>
<li style="margin:0;">Measure campaign effectiveness</li>
</ul>
<p>
You may unsubscribe using the <strong>Unsubscribe</strong> link in promotional emails.
</p>
<h3><strong>Personalization</strong></h3>
<p>We may use information to provide:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Relevant product recommendations</li>
<li style="margin:0 0 4px 0;">Personalized Site content</li>
<li style="margin:0 0 4px 0;">Relevant promotions</li>
<li style="margin:0;">Improved shopping experiences</li>
</ul>
<h3><strong>Security & Fraud Prevention</strong></h3>
<p>We may process information to:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Detect suspicious activity</li>
<li style="margin:0 0 4px 0;">Prevent fraud</li>
<li style="margin:0 0 4px 0;">Protect accounts</li>
<li style="margin:0 0 4px 0;">Protect systems</li>
<li style="margin:0 0 4px 0;">Enforce terms</li>
<li style="margin:0;">Investigate security incidents</li>
</ul>
<h3><strong>Legal & Compliance Purposes</strong></h3>
<p>We may process information where reasonably necessary to:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Comply with law</li>
<li style="margin:0 0 4px 0;">Respond to legal requests</li>
<li style="margin:0 0 4px 0;">Maintain business records</li>
<li style="margin:0 0 4px 0;">Protect legal rights</li>
<li style="margin:0 0 4px 0;">Resolve disputes</li>
<li style="margin:0;">Establish or defend legal claims</li>
</ul>
<hr>
<h2><strong>3. How We Share Personal Information</strong></h2>
<p>
We may disclose information where reasonably necessary to operate Ordenivo.
</p>
<p>
Recipients may include:
</p>
<h3><strong>E-Commerce & Technology Providers</strong></h3>
<p>Providers supporting:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Website hosting</li>
<li style="margin:0 0 4px 0;">E-commerce functionality</li>
<li style="margin:0 0 4px 0;">Cloud services</li>
<li style="margin:0 0 4px 0;">Maintenance</li>
<li style="margin:0 0 4px 0;">Content delivery</li>
<li style="margin:0 0 4px 0;">Storage</li>
<li style="margin:0;">Technical infrastructure</li>
</ul>
<h3><strong>Payment Processors</strong></h3>
<p>Providers handling:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Payment authorization</li>
<li style="margin:0 0 4px 0;">Transaction processing</li>
<li style="margin:0 0 4px 0;">Fraud prevention</li>
<li style="margin:0;">Payment services</li>
</ul>
<h3><strong>Shipping, Fulfillment & Logistics Providers</strong></h3>
<p>We may provide:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Name</li>
<li style="margin:0 0 4px 0;">Shipping address</li>
<li style="margin:0 0 4px 0;">Telephone number</li>
<li style="margin:0 0 4px 0;">Email address</li>
<li style="margin:0;">Order information</li>
</ul>
<p>
This information may be provided to warehouses, fulfillment partners, carriers, postal services, customs intermediaries, and logistics providers.
</p>
<h3><strong>Customer Service Providers</strong></h3>
<p>We may use providers supporting:</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Customer support</li>
<li style="margin:0 0 4px 0;">Email</li>
<li style="margin:0 0 4px 0;">Messaging</li>
<li style="margin:0 0 4px 0;">Contact forms</li>
<li style="margin:0 0 4px 0;">Customer-service systems</li>
<li style="margin:0;">Notifications</li>
</ul>
<h3><strong>Analytics Providers</strong></h3>
<p>
Certain device, cookie, usage, or browsing information may be provided to analytics services used to understand Site traffic and improve performance.
</p>
<h3><strong>Advertising & Marketing Partners</strong></h3>
<p>
Where legally permitted and subject to available privacy choices, advertising and marketing partners may collect or receive:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Cookie identifiers</li>
<li style="margin:0 0 4px 0;">Device identifiers</li>
<li style="margin:0 0 4px 0;">IP addresses</li>
<li style="margin:0 0 4px 0;">Browsing interactions</li>
<li style="margin:0 0 4px 0;">Product views</li>
<li style="margin:0 0 4px 0;">Advertising interactions</li>
<li style="margin:0;">Purchase-related events</li>
</ul>
<p>
This information may be used for measurement, personalization, audience creation, or targeted advertising where legally permitted.
</p>
<h3><strong>Social Media Platforms</strong></h3>
<p>
Information may be disclosed through social-media integrations or advertising tools according to applicable privacy settings and provider practices.
</p>
<h3><strong>Fraud Prevention & Security Providers</strong></h3>
<p>
We may share information with providers helping us assess risk, prevent fraud, maintain security, and investigate suspicious activity.
</p>
<h3><strong>Professional Advisers</strong></h3>
<p>
Information may be shared where reasonably necessary with:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Lawyers</li>
<li style="margin:0 0 4px 0;">Accountants</li>
<li style="margin:0 0 4px 0;">Auditors</li>
<li style="margin:0 0 4px 0;">Consultants</li>
<li style="margin:0;">Insurers</li>
</ul>
<h3><strong>Government Authorities & Legal Compliance</strong></h3>
<p>
Information may be disclosed where reasonably necessary to comply with legal obligations or lawful governmental requests.
</p>
<h3><strong>Business Transactions</strong></h3>
<p>
If Ordenivo or its operating company is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, personal information may be disclosed as part of that transaction, subject to law.
</p>
<h3><strong>At Your Direction or With Your Consent</strong></h3>
<p>
We may disclose information where you direct us to do so or provide valid consent.
</p>
<hr>
<h2><strong>4. Cookies & Similar Technologies</strong></h2>
<p>
The Ordenivo Site may use:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Cookies</li>
<li style="margin:0 0 4px 0;">Pixels</li>
<li style="margin:0 0 4px 0;">Tags</li>
<li style="margin:0 0 4px 0;">Local storage</li>
<li style="margin:0;">Similar technologies</li>
</ul>
<p>
They may support:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Essential functionality</li>
<li style="margin:0 0 4px 0;">Cart and account features</li>
<li style="margin:0 0 4px 0;">Preferences</li>
<li style="margin:0 0 4px 0;">Analytics</li>
<li style="margin:0 0 4px 0;">Performance measurement</li>
<li style="margin:0 0 4px 0;">Fraud prevention</li>
<li style="margin:0 0 4px 0;">Advertising</li>
<li style="margin:0;">Marketing measurement</li>
</ul>
<p>
Where required, non-essential technologies will be subject to applicable consent or opt-out controls.
</p>
<p>
You may also manage cookies through available Site privacy controls and browser settings.
</p>
<hr>
<h2><strong>5. Your Privacy Rights</strong></h2>
<p>
Depending on your location and applicable law, you may have rights to:
</p>
<h3><strong>Access</strong></h3>
<p>
Request access to certain personal information.
</p>
<h3><strong>Correction</strong></h3>
<p>
Request correction of inaccurate or incomplete information.
</p>
<h3><strong>Deletion</strong></h3>
<p>
Request deletion of certain information, subject to legal exceptions.
</p>
<h3><strong>Data Portability</strong></h3>
<p>
Request certain information in a portable format where applicable.
</p>
<h3><strong>Restriction</strong></h3>
<p>
Request restrictions on certain processing activities.
</p>
<h3><strong>Objection</strong></h3>
<p>
Object to certain processing where applicable.
</p>
<h3><strong>Withdraw Consent</strong></h3>
<p>
Withdraw consent where processing is based on consent.
</p>
<h3><strong>Marketing Opt-Out</strong></h3>
<p>
Unsubscribe from promotional messages.
</p>
<h3><strong>Sale, Sharing & Targeted Advertising Choices</strong></h3>
<p>
Where applicable, opt out of certain sales, sharing, targeted advertising, or cross-context behavioral advertising.
</p>
<p>
Please refer to our <strong>Your Privacy Choices</strong> page where available.
</p>
<hr>
<h2><strong>6. How to Exercise Your Privacy Rights</strong></h2>
<p>
Contact:
</p>
<p>
<strong>Email:</strong> <a href="mailto:service@ordenivo.com">service@ordenivo.com</a><br>
<strong>Suggested Subject:</strong> <strong>Privacy Request</strong>
</p>
<p>
Please describe:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">The right you wish to exercise</li>
<li style="margin:0 0 4px 0;">Your name</li>
<li style="margin:0 0 4px 0;">The email associated with your account or order where applicable</li>
<li style="margin:0;">Sufficient information for us to identify the relevant records</li>
</ul>
<p>
Do not send passwords or complete payment-card information.
</p>
<p>
We may verify your identity where reasonably necessary.
</p>
<p>
We will respond within the timeframe required by applicable law.
</p>
<hr>
<h2><strong>7. Data Retention</strong></h2>
<p>
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Notice or as permitted or required by law.
</p>
<p>
Relevant factors may include:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Information type</li>
<li style="margin:0 0 4px 0;">Transaction history</li>
<li style="margin:0 0 4px 0;">Customer-support requirements</li>
<li style="margin:0 0 4px 0;">Fraud prevention</li>
<li style="margin:0 0 4px 0;">Accounting</li>
<li style="margin:0 0 4px 0;">Tax obligations</li>
<li style="margin:0 0 4px 0;">Dispute resolution</li>
<li style="margin:0;">Regulatory requirements</li>
</ul>
<p>
When no longer required, information may be deleted, anonymized, or otherwise disposed of according to applicable practices and law.
</p>
<hr>
<h2><strong>8. Data Security</strong></h2>
<p>
We use reasonable administrative, technical, and organizational safeguards designed to protect information against:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Unauthorized access</li>
<li style="margin:0 0 4px 0;">Loss</li>
<li style="margin:0 0 4px 0;">Misuse</li>
<li style="margin:0 0 4px 0;">Alteration</li>
<li style="margin:0 0 4px 0;">Destruction</li>
<li style="margin:0;">Unauthorized disclosure</li>
</ul>
<p>
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
</p>
<hr>
<h2><strong>9. International Data Transfers</strong></h2>
<p>
Because Ordenivo operates an international online retail business and may use service providers located in different countries, personal information may be processed or stored outside your home country.
</p>
<p>
Where required by applicable law, appropriate measures will be taken regarding international transfers.
</p>
<hr>
<h2><strong>10. Children's Privacy</strong></h2>
<p>
The Ordenivo Site is not intended for children who are not legally able to make purchases or provide personal information without appropriate authorization under applicable law.
</p>
<p>
We do not knowingly seek to collect children's personal information in violation of applicable law.
</p>
<p>
If you believe a child has improperly provided information, contact <a href="mailto:service@ordenivo.com"><strong>service@ordenivo.com</strong></a>.
</p>
<hr>
<h2><strong>11. Third-Party Websites & Services</strong></h2>
<p>
The Site may contain links to third-party websites or services.
</p>
<p>
Ordenivo is not responsible for independent third parties' privacy practices.
</p>
<p>
We encourage you to review their privacy notices before providing personal information.
</p>
<hr>
<h2><strong>12. Changes to This Privacy Notice</strong></h2>
<p>
We may update this Privacy Notice to reflect changes in:
</p>
<ul style="margin:8px 0 18px 22px;padding:0;">
<li style="margin:0 0 4px 0;">Business practices</li>
<li style="margin:0 0 4px 0;">Site functionality</li>
<li style="margin:0 0 4px 0;">Service providers</li>
<li style="margin:0 0 4px 0;">Privacy practices</li>
<li style="margin:0 0 4px 0;">Legal requirements</li>
<li style="margin:0;">Regulatory developments</li>
</ul>
<p>
The <strong>Last Updated</strong> date will be revised when changes are made.
</p>
<hr>
<h2><strong>Contact Our Privacy Team</strong></h2>
<p>
<strong>Brand:</strong> Ordenivo<br>
<strong>Legal Entity / Data Controller:</strong> Sichuan Xinshun Kang Health Technology Co., Ltd.<br>
<strong>Registered Address:</strong> No. 412, Building 1, Section 5, Jiuge Avenue, Jiangyang District, Luzhou City<br>
<strong>Email:</strong> <a href="mailto:service@ordenivo.com">service@ordenivo.com</a>
</p>
<p>
<strong>Ordenivo is operated by Sichuan Xinshun Kang Health Technology Co., Ltd.</strong>
</p>
<p>
<strong>Ordenivo — Your privacy matters, and your trust is our priority.</strong>
</p>